FAQ
Getting Started
What is Rill?
Rill is an operational BI tool that provides fast dashboards that your team will actually use. Rill’s unique architecture combines a last-mile ETL service, an in-memory database, and operational dashboards - all in a single solution
Install Rill
How do I install Rill?
You can install rill using our installation script:
curl https://rill.sh | sh
How do I upgrade Rill to the latest version?
If you installed Rill using the installation script described above, you can upgrade by running:
rill upgrade
Rill cannot be opened because it is from an unidentified developer.
This occurs when Rill binary is downloaded via the browser. You need to change the permissions to make it executable and remove it from Apple Developer identification quarantine. Below CLI commands will help you to do that:
chmod a+x rill
xattr -d com.apple.quarantine ./rill
Error - This macOS version is not supported. Please upgrade.
Rill uses duckDB internally which requires a newer macOS version. Please upgrade your macOS version to 10.14 or higher.
How do I uninstall Rill?
You can uninstall Rill using the following command:
rill uninstall
Rill Developer
What is Rill Developer?
Rill Developer is a local application used to preview your project and make any necessary changes before deploying to Rill Cloud. For more information, please review our documentation.
I'm having issues with Rill Developer...
Please refer to our tutorials to get started using Rill. If you still have any questions, please contact us!
How do I start more than one instance of Rill Developer?
If you try to start two instances of Rill Developer, you will hit the following error:
Error: serve: server crashed: grpc port 49009 is in use by another process. Either kill that process or pass `--port-grpc PORT` to run Rill on another port
In other to run two instances, please use the following flags with a unique port number.
rill start --port 10010 --port-grpc 10011
How do I share my dashboard with my colleagues?
You need to deploy your dashboard to Rill Cloud to share your dashboard.
Rill Cloud
What is Rill Cloud?
Rill Cloud is where your deployed Rill project exists and can be shared to your colleagues, or end-users. For more information, please review our documentation.
How do I deploy to Rill Cloud?
You can deploy your project directly from the UI by selecting the Deploy button.
How do I make changes to my dashboard in Rill Cloud?
You can follow the same steps as above. The button will have changed from deploy to update. After selecting this, the objects in your Rill project will be updated. Or, after syncing your Rill project to Github, simply push changes directly to the repository and this will automatically update your project on Rill Cloud.
How do I share my dashboard to other users?
You will need to invite users to your organization/project or send them a URL for them to request access to your dashboard. If you just want them to see the contents of your dashboard, you can look into using public URLs.
Rill Cloud Trial
What is Rill Cloud Trial?
We offer a free 30 day trial to any one interested in testing out our online platform. Simply create an account and deploy your project from Rill Developer. If you haven't already created and account and logged in, you will be prompted during the deployment process.
There are no feature limitations in a free trial but we have set the limit for imported data to 10GB per project with two projects per deployment. You can check the data usage in the settings page.
The banner will show you the remaining days for your trial and will update as the expiration gets closer! Upgrade to a Teams plan and input your payment method to continue using Rill!
When does my trial start?
Your trial will start when you deploy a project to Rill Cloud from Rill Developer. An Organization will be autoamatically created during this process using your email and the project will be the folder that your Rill project exists in. You can change the name using CLI commands.
How long does my Rill Cloud Trial last?
A Rill Cloud trial lasts for 30 days. If you have any comments or concerns, please reach out to us on our various platforms!
What is included in the free trial?
The free trial is locked at 2 projects and up to 10GB of data each. You can invite as many users as required and there are no locked features.
What happens to my project if I do not upgrade to a Team plan?
Your projects will hibernate. Your project metadata will still be available once you've activated your team plan. If you'd like to delete your deployment from Rill Cloud, you can do so via the CLI commands.
What is project hibernation?
When a project is inactive for a specific number of days or your trial has expired, we automatically hibernate the project. What this means is that all of your information and metadata is saved and resource consumption will be zero. You will need to unhibernate the project to gain access to the dashboard again.
If the project is hibernated due to payment issues, the project will stay in this state until payment is confirmed. Once the payment is confirmed, you can reaccess the project with the following CLI command.
rill project hibernate <project_id> --redeploy