Contact us
Rill has a globally distributed team and we'd love to hear from you, whether you're a customer, prospect, or simply a Rill enthusiast alike. There are a few different ways to get in touch with the Rill team and engage the community, which you can find described below.
GitHub
Rill is part of the open source community and you can find the source code of our Rill Developer project in GitHub here. We'd welcome any contributions but if you simply want to report a bug, file an issue, or raise a feature request, you can do so on this page.
Discord
Curious to see if someone else has encountered an issue before, looking for help getting started, interested in tapping into the collective knowledge of others, or simply want to engage other members of the Rill community? Rill's community can be found on Discord and we'd love for you to be a part of it! Please click here to get access to our dedicated Discord channel.
Contacting Support
If you'd like to get in contact with the Rill team directly and/or contact Rill Support, there are a few different options available.
Slack channel
If you're an active prospect or customer, you will have access to a dedicated Slack channel with the Rill team. This will ensure we can provide you with an individualized response for your questions or issues and with the fastest response times from our distributed team.
Please let us know and we'd be happy to get a Slack channel set up for your team!
Email
For individuals that prefer a more traditional email medium, you can open a support ticket by reaching out to support@rilldata.com.
In-app chat
For logged-in users, Rill provides an ability to ask a question and/or report an issue to the Rill Support team from within the application directly via an embedded in-app chat widget. Select your user icon in the top right corner and select "Contact Rill support" and a chat widget will appear on your screen!
